Privacy Policy
Updated October 2024
This privacy policy outlines how Focus Hotels Management uses and safeguards any information that you provide when using this website.
Focus Hotels Management is committed to protecting your privacy. Should we ask you to provide specific information by which you can be identified while using this website, you can be assured it will only be used in accordance with this privacy statement.
We will only process your personal data on lawful grounds as permitted by the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulation (PECR).
Focus Hotels Management may periodically update this policy by revising this page. You should review this page from time to time to ensure that you are content with any changes. This policy is effective from 25th May 2018.
What We Collect
We may collect the following information:
- Name
- Contact details, including email address
- IP address, domain, and geo-location from the device you use to access the website
- Demographic information, such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
How We Use the Information We Collect
We will never sell your personal data. We collect this information to understand your needs and provide you with better service. In particular, we may use your data for the following purposes:
- Internal record-keeping
- Improving our products and services
- If you have opted in to receive communications, we may periodically send promotional emails about new products, special offers, or other information we think may be of interest to you, using the email address provided. You may opt out of such communications at any time by unsubscribing via the link provided in every newsletter.
- With your consent, we may contact you for market research purposes via email, phone, fax, or mail. We may also use the information to personalise the website to your preferences.
Security & Data Retention/Deletion
We are dedicated to keeping your information secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and protect the data we collect online.
When you book with us, personal data related to your booking will be generated. This transaction data will not be used to contact you for any purpose other than to fulfil your booking and for maintaining accurate records of the transaction.
We may use third-party service providers to process some of our data, but only when we are confident that they will handle your data securely, in accordance with our terms and the requirements of the GDPR.
As a guest or booker at our hotels, we reserve the right to send you essential information related to your booking (such as reservation confirmations, pre- or post-stay communications, payment updates, and changes to terms and conditions). This communication is in line with GDPR regulations and based on Legitimate Interest, even if you have opted out of marketing communications.
We may retain your personal data when necessary to comply with legal obligations. Otherwise, your personal contact information will be deleted once you request to unsubscribe.
For any questions regarding this privacy policy or the use of your personal data, please contact our Data Protection Officer at:
Email: dpo@focushotels.co.uk
Postal Address: Data Protection Officer, Focus Hotels Management Ltd, Forest House, Mercure Hatfield Oak Hotel, Roehyde Way, Hatfield, AL10 9AF
How We Use Cookies
A cookie is a small file placed on your device’s hard drive, which allows web applications to tailor their operations to your preferences by gathering information about your browsing habits.
We use traffic log cookies to identify which pages are being used, helping us analyse data and improve our website to better meet customer needs. This information is used for statistical purposes only and is removed from the system once analysis is complete.
Cookies help us provide you with a better user experience, but do not give us access to your device or any information other than what you choose to share with us.
You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. However, this may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to third-party websites of interest. Once you leave our site, we do not have control over those external websites and cannot be responsible for the protection of any information you provide on such websites. We encourage you to review the privacy policies of any external websites you visit.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal data or change your mind about receiving marketing information by contacting us at:
Focus Hotels Management Limited
Forest House
Mercure Hatfield Oak Hotel
Roehyde Way
Hatfield, AL10 9AF
Email: dpo@focushotels.co.uk
We will not sell, distribute, or lease your personal information to third parties without your explicit consent, unless required by law. You may request details of the personal data we hold about you under the Data Protection Act 1998. To request this information, please write to the address above.
If you believe any information we hold about you is incorrect or incomplete, please contact us, and we will promptly correct any inaccuracies.
Website Usage Policy
By using this website, you agree to comply with and be bound by the following terms and conditions, which, together with our privacy policy, govern our relationship with you.
The use of this website is subject to the following terms of use:
- The content is for general information only and is subject to change without notice.
- Neither we nor third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information found on this site.
- Your use of any information or materials on this website is at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
- This website contains material owned by or licensed to us. Reproduction is prohibited except in accordance with the copyright notice.
- Unauthorised use of this website may result in a claim for damages or a criminal offence.